Newsgator / FeedDemon Support Rocks!

posted on 11/06/06 at 09:54:55 pm by Joel Ross

It's been about a week or so since I've finally gotten my issues with FeedDemon taken care of. I didn't post about the issues I was having because I didn't see it helping the situation at all, but now that it's over, I think the guys over at Newsgator deserve some recognition.

First, my issue: FeedDemon stopped synching automatically - I could synch manually, but it never took place on it's own. It also stopped marking most items read, meaning that I quickly got up to 5000+ unread items that got synched every time. Feed reading became a headache rather than something I enjoyed. Then one day, it just started working again - I think it has to do with upgrading to the latest Windows Live Messenger - that's all that changed that day - and suddenly, synching started working again.

Here's how you can tell a company has good customer service: The Newsgator support team (a.k.a. Jack Brewster) didn't actually solve the problem, but yet I felt that I was important the whole time. He kept me informed of what was going on, including indicating that he was in touch with Nick Bradbury about the issues, and though the support ticket stretched over the course of a week or so and not much changing on either end, I think I had contact with him on basically a daily basis. Basically, he did an awesome job in my opinion - and this isn't the first time I've thought that about him.

And in case you were wondering, about the time my laptop started working again, the Newsgator team (Nick) was pretty sure they found the issue and fixed it. As a matter of fact, from the release notes on the latest beta, two bugs I found are fixed - look for 73823 and 76137.

Oh yeah - 2.1 rocks! I've completely changed how I read feeds now.?I used to read feeds one item at a time, but since 2.1 added paged newspaper viewing, I'm now in Dave Winer's River Of News camp. Now that I'm using it, I can't believe I went this long without it!

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