I've seen a couple posts about companies customer support lately, and I thought I would throw my two cents in about my recent experience with Art Van.

While I'm not a big fan of their advertising (every sale is the biggest sale ever), they do carry good furniture for reasonable prices. For example, our old coffee table and end tables were from there, our old and current dining room table are from there, and our couch came from there.

It's the couch that gave us problems. After less than 2 years, it started to come unraveled. And it ripped. So we called them, and they came out to fix it. The service guy said he never saw anything like that from that couch. He fixed the rip, and a week later, Art Van called to say they would fix the raveling for us. After three weeks without the couches (remember, this is about customer service, not necessarily repair service), we finally callled to see what was going on. The manager of the local Muskegon store said they were almost complete, but since it took so long, we could reselect if we wanted to.

Which we did. We got the old couches back, but were a little worried that 1) it would happen again, and 2) it was Art Van, and not Broyhill doing the recovering. So we selected a Lane sectional, but it was out of stock. They left the Broyhill with us, until the couch came in. Most of it came in a couple of weeks ago, and the rest is being delivered today (why I am sitting at home right now).

Anyway, we were very impressed that we got a full in-store credit after two years of use of the old couches. The sectional, while providing the same amount of seating, was actually less, so we got a coffee table and a new entertainment center with the left over money.

I'll definitely be going back if (when) we need something else.

On a side note, my wife has been looking for an entertainment center that fills a few needs: Fits in a 45 inch width area, holds all of our stereo equipment plus our TV, and keeps most of it out of the reach of our daughter. She's been looking since we replaced the front window (in May), and just found the right one at Art Van last week. I have to say, I was happy we waited. This one is perfect.